Credit Union Impersonation Summary: New Dimensions FCU is aware that several calls were placed to members yesterday from individuals claiming to be a credit union employee or technology account representative.The individuals making the calls were trying to gain access to members’ accounts. In one scenario, an unknown person called the credit union’s 1-800# with a member on the line to gain account access.Someone else called a member claiming to be “Cal” from the credit union’s fraud department. (The credit union does not have a person named Cal working in their fraud department).Another member informed the credit union that Windows Defender called her to say she had been hacked and that her New Dimensions FCU account might be compromised. She said the man had an accent and she didn’t give him any information because she didn’t like his response to her questions. Another member said “McAfee” flagged her computer. She called the number provided and was told the issue was with her bank and to get them their info. Given this activity, sharing these helpful tips with your members can help protect them against fraud. Consider reminding them to: Never share their credit union account information or social security number. Your credit union will never contact them by phone, email, or text with a request for this information. If they receive a request like this, chances are, it’s fraud!They should always call your credit union using a phone number from their statement to verify that any request is legitimate. If they get push back, it is likely a scam.Don’t overshare on social media. Not only is it common for someone to share their full name and date of birth on social media, but people often share updates on their whereabouts and interactions with family members and close acquaintances.Monitor credit card accounts, banking accounts, and credit reports regularly.Change account passwords often and avoid using the same username and password on multiple sites. Keep in mind that secure passwords often contain letters, numbers, and special characters.Never click on links or open attachments from unknown individuals or companies as it could enable malicious software.Contact your credit union right away if they believe their information has been compromised!