Fraud Activity: Imposter Scam

Scammers are using Consumer Financial Protection Bureau (CFPB) employees’ names to try to defraud folks, specifically older adults, who received phone or video calls. The Consumer Financial Protection Bureau will NEVER contact you and ask you for sensitive information or ask you to pay money to them; this includes asking to pay an upfront fee or taxes, or letting you know that you’ve won a lottery, sweepstakes, or class-action lawsuit.

The Latest Phone and Video Scams May Include:

  • A phone or video call or an email from an imposter claiming to be a CFPB or other U.S. government official
  • Messages or calls notifying you of an opportunity to participate in a class-action lawsuit, or that you’ve won a lawsuit or owe money you didn’t expect.
  • Being told you must first pay taxes or another upfront fee to collect the money. They may continue to find “reasons” for you to pay more fees or taxes. It is all part of the scam.
  • You’re being pressured to act now. Scammers don’t want you to take the time to do research or to think too carefully before parting with your money.

A person claiming to be a government official contacts you to confirm your windfall. The emails sent may even appear to be from real government email addresses, but if you look further, the email is not from a “.gov” email.

If you’re contacted by someone from the CFPB and want to confirm whether it’s real or a scam, call the CFPB’s consumer call center at (855) 411-2372 between 8 a.m. and 8 p.m. ET, Monday through Friday.

Also, if you’re expecting to receive a payment as a result of a CFPB enforcement action, you can learn more about the status of the payments by case and who to contact if you have questions by clicking here.

Learn about common types of scams

Signs of an Imposter Scam

Scammers could reach out to you by phone, mail, email, text message/SMS, social media, messaging apps, or through other online channels. Scams can also occur in person, at home, or at a business.

Here are some common signs of a scam:

You’re told you’ve won a sweepstakes or lottery you didn’t enter, or that you’re owed money from a class-action lawsuit.

  • You’re asked to pay upfront taxes or fees – either foreign or domestic.
  • You’re being pressured to act now. Scammers don’t want you to take the time to do research or to think too carefully before parting with your money.
  • A person claiming to be a government official contacts you to confirm your windfall. The emails sent may even appear to be from real government email addresses, but if you look further, the email is not from a “.gov” email.

Learn about common types of scams

Learn How to Protect Yourself

Criminals and scam artists may try different tactics or ways of reaching you, but here are tips for how to protect yourself or your loved ones from scams:

Don’t share sensitive information – Avoid sharing Social Security numbers, account information, or credit card numbers with people you don’t know.

Never pay upfront for a promised prize – If you’re told you must pay fees or taxes to receive a prize, it’s a scam.

If it sounds too good to be true, it probably is – If someone is trying too hard or pressuring you, you can always walk away.

Learn more about how to keep yourself and your loved ones safe

Suspect a Scam? Report It!

Report CFPB imposter scams to the Federal Reserve Office of the Inspector General

Report consumer scams to the Federal Trade Commission