Important Security Update for Online and Mobile Banking At Dirigo Credit Union, your security is our top priority. To further protect your account from fraud and unauthorized access, we’ve introduced a new security tool, Cloudflare Turnstile, for our online and mobile banking platforms. This feature helps verify that it’s a real person logging in, not a bot attempting to access your account. What to Expect: If you log in on a desktop or mobile app without facial recognition, you may notice a new verification step (see image below). In 80-90% of cases, the system will verify your login automatically. In some instances, you may need to simply check a box to confirm you’re not a bot. In rare cases, you might encounter a verification error (e.g., Error 600010). This means the system had trouble verifying your login. Don’t worry! Here are a few steps to resolve the issue: Troubleshooting Tips: Restart your browser or mobile app. Clear your browser’s cache and cookies. Make sure your browser is up-to-date. Disable any browser extensions. Try logging in on a different browser. Switch from Internet Explorer to a supported browser (Chrome, Edge, Safari, or Firefox). Ensure you’re not using a VPN or proxy. If you’re on a desktop, try logging in with the mobile app and set up facial recognition for smoother access. For additional reference, here are some links that we hope might be helpful: How to clear cache/cookies on your browser: Google ChromeMicrosoft EdgeSafari (Mobile)Safari (Mac)Firefox How to get the latest version of your browser: Google ChromeMicrosoft EdgeSafariFirefox How to disable browser extensions: Google ChromeMicrosoft EdgeSafariFirefox How to completely close apps on mobile: Apple (iPhone)Android (Samsung, Google, Motorola, etc) If you still experience issues, our Member Success team is ready to help at 1-800-281-5435. Your security matters to us—thanks for your patience as we work to keep your account safe!